Returns & Refunds
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We want you to feel completely happy with your new artwork. If for any reason you are not satisfied, you may return the painting within 14 days of receiving it for a full refund.
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Conditions for a return:
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The painting must be undamaged and in its original condition.
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The return must be initiated within 14 calendar days of receiving the artwork.
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You are responsible for the cost of return shipping.
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Once we receive the returned painting and confirm that it is in good condition, we will issue your refund promptly via the original payment method.
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To start a return, please email us at froso.eracleous.art@gmail.com with your order number. For further informations please click here.
Right of Withdrawal and Cancellation for Workshops
The participant is considered registered upon receipt of payment.
After payment, the participant has a general right of withdrawal within 14 days from the date of registration. The withdrawal must be submitted in writing. Cancellations can only be made in writing by the participant. The decisive factor is the date of receipt of the withdrawal/cancellation notice by Froso Eracleous.
In the event of a cancellation:
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Up to 14 days before the workshop begins, the participant is required to pay a cancellation fee of 50% of the booked workshop fee.
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Between 14 days and 1 day before the workshop begins, 80% of the total invoice amount is due.
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For cancellations on or after the first day of the workshop, 100% of the total invoice amount is due.
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Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it back to:
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[Your Name]
[Your Address]
Email: [Your Email Address]
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I/we hereby withdraw from the contract concluded by me/us for the purchase of the following artwork:
Ordered on: _______________
Received on: _______________
Name of consumer(s): _________________________
Address of consumer(s): _______________________
Signature of consumer(s) (only if sent in paper form):
Date: ___________________
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